Super.com
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Super.com total scam and fraud
Super.com has a profound failure of customer care, business ethics, and basic responsibility. I arrived at the hotel at 1:00 PM, only to be told that there was no reservation in my name, and that Super.com has no affiliation with the property. The hotel staff stated that this has happened before with Super.com bookings, indicating a disturbing pattern of deception or poor quality control on your part. From that point, I spent over five hours across three phone calls with your support team, desperately trying to resolve the issue. After much delay, I was told I had been rebooked at a different hotel. I paid for another Uber to get there—only to find there was no reservation there either. Despite my situation—stranded with my daughter in a foreign city—your team refused to find or secure alternate accommodations for us. I was left on my own to locate an Airbnb, which I finally checked into at 9:00 PM. I lost eight hours of my day to this ordeal due to Super.com’s mishandling and lack of accountability. Beyond the wasted time, the experience placed me and my daughter in a potentially dangerous situation, which is completely unacceptable. Throughout this experience, I asked to speak with a supervisor at least six times, and was told each time they were “too busy.” That level of indifference and avoidance only compounded the damage. The fact that your company offered only a Super.com trip credit is frankly insulting and inadequate. Avoid this scam site.