first direct
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Great Customer service! Seamless switch!
I left my previous bank due to poor service: taking 20mins to get through and no “out of hours” customer service for example. Since joining FD I have been amazed at the change in customer care. The transfer was seamless ( and unexpectedly they are giving me an “hello” gift of £175). I have to say that at the Cooperative Bank, when I did get through the staff were great, so it was a systemic issue and lack of investment in staff numbers that was the issue. I’m a happy bunny now!