SriLankan Airlines Official
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Unfriendly staff and crew
Beware there is a high possibility that the flight can depart transit point especially Colombo, without you boarding the flight inspite of having a boarding pass. My mother travelled on wheel chair assistance from Chennai to Melbourne. The gate authorities in Colombo kept delaying the Wheelchair boarding to the last minute, to the extent that as soon as she got into the flight, the doors were closed. All these after she made repeated pleads to the ground staff atleast 20 times in her 1 and half hour transit. Everytime she was sent back, why do you have to hurry, dont worry we will take care My mother also told she met a co passenger who could not board the flight due to this careless attitude of ground staff. Never ever in the aviation history have i heard of a wheelchair passenger treated so badly during flight boarding process. Will never ever book this flight even to my enemy.