YES RENTALS
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Felt like we were scammed
Note: this remains to be a review about Yes Rentals because this situation happened involving both Yes Rentals and their agency. For instance, we called Yes Rentals before going to them about our booking - we were not informed it was cancelled. They also cannot show any proof that they informed the agency that they don’t have a car for us. Whatever miscommunication happened, I believe both of them are responsible. This is in no way to intentionally post a negative review about anyone but just to make people aware of things they have to take note of to have a positive trip experience. Booked a car through their agency, Economy Bookings. Immediately got confirmation via email and even a reminder plus multiple instructions on how to pick-up the car from Yes Rentals. We even called them on our way there to ask if we can pick up the car from their location instead of at the airport, and they said sure no problem. Arrived at Yes Rentals and was ASTONISHED when we were told that WE HAD NO CAR. Staff said that they already informed the agency that they no longer have cars and hence they cancelled our booking. The agency apparently had the responsibility to tell us. However, obviously, we received no such info. No one called us, no one texted us, no one emailed us. We double, triple check our online booking status and it said confirmed booking. We then asked the staff to share with us some form of proof that such cancellation indeed happened—an email or whatever. But she couldn’t show us any. So WE had to call the agency ourselves to verify or at least get our money back, but their call centre was not working. Our call was being dropped after an automated recording about shortened hours on a holiday. It was 11 in the morning. Even tried their Australia call centre, same situation. I know it’s a holiday, but it’s UNACCEPTABLE that there’s no other way to contact them, especially during such a busy season. We were offered (by the Yes Rentals staff) a bigger vehicle that we didn’t need and was much more expensive and way out of our budget. So of course we didn’t take it. After an hour and a half, we had to leave empty-handed since the staff offered no other acceptable alternative. They didn’t even offer to call the agency themselves to try to fix whatever misunderstanding—that’s between THEM, mind you—that happened. Until now, 12. months. after. we still couldn’t contact Economy Bookings and we still are NOT REIMBURSED of what we’ve paid so far. Horrible experience. Felt like we were SCAMMED.