Intrepid Travel
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Very disappointing, incompetent and slow
I wanted to write something about my trip to New Zealand. Unfortunately, it never happened. I found Intrepid very unprofessional all the way through. I had to transfer the entire amount (a huge sum) before they even started an inquiry. My request for a single room could not be accommodated and I was offered the trip on a twin-share basis. I confirmed this within a day. Three days later I received the first email saying that the trip was no longer available. What could I do but accept? So I gave them my bank details to transfer the money back. Nothing happened for another three days and I received a similar email saying that the trip was no longer available a second time. I was offered a later date. After waiting five working days for any sign of the transfer, I tried live chat again. I was assured that the transfer would be initiated, but that it could take up to two weeks!!!! These are absolutely impossible and customer unfriendly business practices. While Intrepid is keeping my money back, I am now unable to organise the trip myself. I feel quite betrayed and will not consider or recommend Intrepid again.