Jesus Larios

Mar 28, 2023

Bought a dryer, but it didn't work, and the manager doesn't want to give me a refund

I bought a whirlpool gas dryer from an American Freight store less than two weeks ago, and the dryer does not function. I tried all the different automatic and manual settings, and it does not work. It takes over 4 hours to dry a small load of active-wear clothing. I've been reaching out to the store where I bought the dryer since last week and finally got a hold of a manager today. I told him I would like a refund, and he said he would not refund my money. The manager said to reach out to Whirlpool and have them send a technician to repair the dryer. The entire point of buying a new piece of equipment is to not have to deal with repair issues, especially when you bought it a few days ago. They said the equipment would work, but it didn't, and the store doesn't want to refund me the $582.99 I spent. I don't trust this company at all anymore. It should not be this difficult, to get a refund for a product you just bought that does not work. I don't want to do any more business with them. It is expensive getting a dryer to and from a store. This situation has been a headache. After hearing that the American Freight Broadview store would not refund me my money, I reached out to the American Freight Corporate office. Corporate said they could not do much, and it is the decision of the Broadview store if they want to refund me the $582.99 I spent on a dryer that does not work. What is the point of having a customer support team if you can't even support or listen to your customers? The corporate staff I encountered were only trying to get me off the phone and transfer me to the Broadview store. I only had one good experience with corporate staff, but the rest of my experience with customer support staff was awful. They were rude. How is it fair, that I paid almost $600 of my hard-earned money for a piece of equipment that doesn't work and cannot even get my money back?