BPA Family, Employment & Immigration Lawyers
Read all reviews for BPA Family, Employment & Immigration Lawyers →
Disappointing Service
If I could give BPA less than one star, I would. I appointed BPA to assist with an ADR visa application and appeal for my brother. My review is not based on the outcome of the application, as I understand that no one can guarantee a successful result. My frustration is with the level of communication and customer service we received throughout the process. Communication was consistently poor. Despite raising our concerns with them on several occasions, nothing improved. They repeatedly failed to meet deadlines and rarely kept us informed. The only time they responded promptly was when an invoice needed to be paid. However, whenever I asked for an update or a response to an email or question, I often found myself chasing them for weeks or even months before receiving a reply. When you're dealing with sensitive and emotional family matters, you expect professionalism, empathy, and clear communication. Unfortunately, BPA failed to deliver on all three. The lack of updates and poor customer service only added unnecessary stress to an already difficult situation. Based on my experience, I would not recommend their services.