JUCY Rentals
View company profile →
Bed bugs, broken car, a legit scam, stay away
Bed bugs, broken car, with 400,000km on this car. this is the worse experience I have ever experienced! Picked up the car from Cairns Australia, and plan on returning the car in Melbourne. Second day sleeping in the roof tent, I have found bed bug but didn’t know it was bed bug at first. Woke up with my entire back and leg covered in bites. I thought it was mosquito for the first couple of days, but it gotten worse. I have picture to show you guys how disgusting my skins are right now due to the bits from sleeping in the tent. It is covered in both of my arms legs and feet, and some on the chin and my back. Second huge problem, on the third day the car got stucked in mud, and have to call them and paid $440 to get it out, and the girl on the phone call asking me to pay $3000 bound right the right even tho I have paid for the insurance. Two days later, due to how old the car key is, it just snapped in half, and have to also paid $330 to get a locksmith to come and get a new key, thank god I was not in middle of nowhere. And juts earlier today, the entire back bumper fall off in the middle of the highway. This car is literally on life support. Called JUCY customer, they tell me to pay for the fix and reimburse me later, like WHAT? I traveled with limited budget, I don’t have extra to cover it up. Anyways, ended up telling them I’m just going to duck tape it, they agreed, I told them I’m going to return the car early, because all of these issues, and they said due to policy they aren’t willing to pay back the dates when I return early. I’m literally going to call my credit card company when I get back and get my money back, because this is supposed to be a fun trip turned into absolutely disgusting nightmare with bed bugs biting me, car breaks down every two days, and when the weather gets cold it is also very hard to start up the car so good luck with that. Edit from the response: yes the car stuck is not covered in the “insurance” only if you didn’t put a worn out tire on the car maybe the car will still have a grip and allows me to drive?? Second, your car key snapped in half and that’s only if you didn’t give me a worn out key that’s been used millions of times? Your car is old, and it is full of bugs why didn’t you address that? Respond to my email already, I sent it two days ago, I returned the car early but still never got any confirmation email.