Economy Energy
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Very POOR
Very POOR We used the company for one year then the prices went up really silly So we shopped around and asked Eceonomy Energy to match They say no We proceeded with the move but we received an hefty bill of £600 After a short while we paid in full as we were blocked from moving thus despite no explanation , no excuse , but quiet frankly a rather rude approach from the company We are now put onto higher tarif and although we paid in full the block is still not lifted, now economy energy seems to be abusing its power Ombudsman is contacted and five month later £50 good will Economy energy still holding £30 overpaid energy , despite the account being closed 2 month ago. Today on the phone they told us up to 28 day for the refund? Meaning if the refund isn't p[rocessed passed this 28 days i will need to re apply then another 28 days??? As for ombudsman, does anyone knows if they working along , if companies such as economy energy subvention them ? Total shame that any government would allow such loophole , such disgraceful attitude to be employed by large Uk running companies Disgusting