Affinity Water
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Affinity Water not helpful by design
The customer service is simply shocking. I had no other option then start recording every single conversation with those incompetent agents. Do they actually work for Affinity Water or is a contracted company which simply doesn't care? The " I will put you on hold" and never come back to the call is awful - the lady last week claimed she was trying to call me back. After multiple attempts I had to use different number to call. Today grumpy man who didn't even bother to introduce himself until I asked for his name (Sam) told me he is not allowed to share a map with water pipe which is a shared supply. The other day when I called Affinity Water they provided me with website address where I could find a local approved plumber. The plumber asked me to obtain the map so he can inform naighbours when he will shut water supply for short period of time when he is ready to fix the leaking pipe.