Express Water
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Uneven service
I received very uneven service -- I appreciated that the staff took time to view the pictures and videos I sent but then different people recommended different parts so I was unsure of what was needed. I was left on endless holds, several times promised call backs that never came and when I called again, was either put back on endless holds or told a call back would come--that didn't. I finally talked to Alana and that made all the difference. She was clear about what part to order, offered me free shipping to make up for all of the service I issues I encountered and send me instructions that were so clear, I was able to replace the part myself rather as I been paying a plumber $50 an hour on this issue. Alana is a model for customer services that hopefully can be passed on to the others.