Southwest Airlines
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We were involuntarily bumped from our…
We were involuntarily bumped from our flight. Come to find out that Early Bird Checkin isn't really a checkin, it holds your boarding position, but doesn't count as a checkin, so we were last in the checkin list since we printed our boarding passes when we got to the airport. This meant we were the last to checkin and the first to get bumped for an oversold flight. The advertise and push early bird, but don't tell you this key information. Rather deceptive marketing to make a quick buck. Meanwhile, our luggage took off without us, leaving us stranded in Denver, with sub freezing temperatures and no winter jacket because we put those in our checked luggage since overhead and carryon space is always a problem. They stole our luggage and stranded us without proper clothing in a harsh climate. They gave us a check for the inconvenience and rebooked us for the next day, but doesn't help when we don't have jackets and have to expose ourselves to the cold to get to the shuttle and find a hotel. Our rebooked flight was cancelled and rebooked, but if I wasn't checking my email, I would not have known and been able to properly checkin again. The gate people did not provide us with a printed document explaining our rights as they should in accordance with DOT requirements, let alone could not tell us the base price of our leg for that flight in the refund they issued. They don't care about customers, just about filling their planes to make a buck.