Genky

May 9, 2025

Delayed order delivery and no response on query

Recently purchased key codes for PSN cards on 28 April 25. They asked to verify identification by email which I did on same day. After numerous emails to enquire about when my codes will be delivered, none of my emails were taken cared of. I check the review scores online and found out that they recently got bad reviews but they advertise on their website being a 5 star on Trustpilot. I was not comfortable with this, I ultimately sent an email to say that I was going to apply for a chargeback in order to recover my funds. They did not reply.. Then on 05th May 25, they delivered the codes to me.. Not great, they used to deliver the codes on same day or latest the following day.. Customer service is really bad..