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H10 Hotels
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Privilege guest relations is very disappointing with NO FOLLOW UP
We have just come back from the H10 Rubicon Palace in Playa Blanca. We had a lovely holiday but severely disappointed with the privilege guest relations who made no effort to follow up when we had two problems - firstly 3 staff members in Dolce Vita restaurant who were quite rude and ruined a lovely evening. Absolutely NO FOLLOW UP is unacceptable especially in a 5 star hotel. Second complaint was a damaged patio chair which had pinched us when sitting on it and nothing was done to replace the chair for the last 5 days of our holidays. Very disappointing privilege Guest relations department