RSD Travel
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Really Bad experience with RSD representative!!
Seriously awful behaviour. We have all witnesses, videos and images of everything. The luggage was broken on the bus. The required information was not given by the RSD representative unfortunately when politely requested. I understand they want to sell items to maximise their revenue but I would have appreciated it if the questions were answered thoroughly. I thought bringing up a complaint to RSD would sort of resolve the issue or at least RSD would take it seriously but RSD just sent a template complaint response they perhaps sent to everyone and just fobbed us off. To top it up, RSD sent a response back to the complaint after a month! Had to chase them. I am just in shock. There are good things about RSD but this experience was bad real bad. You learn about the company by how they handle the complaint. Thats when you see the real company and what they actually care about.