Intrepid Travel
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Avoid Intrepid
Many recent reviews are pointing to a sharp decline in quality and service with Intrepid. My recent experience echoes all that has been mentioned. They are appalling at responding to serious concerns. I have countless auto responses from its laughingly useless and lazy customer service department. Their financial management is a joke. They couldn't find my payment despite my twice providing traces from my bank. They are pathetic liars about not just the money. They lied about their failure to send me any information about my upcoming trip, how they omitted me from the group email circulation. They lied about anyone including a 'senior manager' trying to phone me. Even the length of the trip is a con with first day being nothing more than a brief meeting at 1800. The last 'day' being breakfast at the hotel with not a sight or sound of the Rep. Intrepid is a dishonest mess. They are now purely concerned with making money. Do not use this company. They are terrible and there are many better (and safer) providers out there.