Localiza Rent a Car
View company profile →
We’ve just had the worst experience…
We’ve just had the worst experience with Localiza which left us stranded at night in a potentially dangerous situation! We have rented from them before, we come usually in July and spend at least a month. We made our reservation 4 months ago and in Belo Horizonte which is 3 hours away from our desired location just because they had a bigger car that we require since we travel with kids and a lot of luggage! We’ve missed our connecting flight in Brasilia and my husband contacted them to let them know that we will be several hours late. First he was told that they can not keep the car for because that was their policy. We started looking for different options. Localiza contacted us and said that they will keep the car for us. When we arrived in Belo Horizonte we had to get a taxi since this location is 40 minutes away. Upon arrival we confirmed the reservation paid the whole amount which was over US $ 1100 and then we were told that they can not rent the car to us because my husband’s “profile” wasn’t approved. No explanation what the problem is!!! Their policy! We called the number they told us same thing. We leave abroad so my husband does not have much credit history over here if that’s what the “profile” means but he also doesn’t have outstanding debt and owns properties over here! We’ve rented from them before and never had a problem. No explanation, no excuse, not even polite treatment! They left us with 2 kids, 6 big suitcases, 4 small suitcases and a bunch of backpacks at night in the middle of a dangerous city without any options. I’m not sure what their process involves but whatever it is it should be done in advance! This should be absolutely illegal!!! Never again!