AL
Alternative Footwear
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The website was hard to use and…
The website was hard to use and generated the wrong order. It was showing some items as £0 but still able to process order. No one from the company got in touch and I was shipped the order with only half the things I thought I ordered. Zero communication from the company. Called to ask if I could have those items back and pay for the difference and was asked to generate a new order and pay for another round of shipping afresh. Terrible customer service too, the advisor just kept telling me he didn't know anything or just refer to the website. First time using them and certainly the last.