Fast Software Group LTD
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Revised feedback
Order number: 55314 How would I sum up my dealings with this company... an absolute joke. I had previously purchased Microsoft Office 2019 Home and Student for Mac in September 2019. This purchase stated the licence is a lifetime use and could be transferred. I recently purchasing a new laptop and attempted to transfer the license from my old laptop to my new device. It became immediately apparent that there was an issue. I first tried to contact Fast Support via the live chat function to resolve this issue but this was unsuccessful (the chat function was disabled as soon as I raised my query). I successfully contacted Microsoft who were able to shed some light into the issue. I provided Microsoft with the product key which was supplied by fast software. Microsoft performed a remote session on my old apple device. They discovered that the product key previously supplied is intended for a Windows device. The only reason why this previously worked and originally activated was because it was using the Volume license which is supposedly intended for company use. In light of this discovery I am unable to use this on my new MacBook Pro. Microsoft stated that I should consider the product key I have right now as useless if I insist to use it on my new MacBook. I have since tried to resolve this with fast software by emailing them directly. However, they have failed to acknowledge my two separate emails so far. I would strongly urge other potential customers to avoid using this company. I will update this review if Fast Software contact me. *UPDATE* Fast software have since contacted me due to the review which I have submitted. They have requested further information which I have provided to them. I will continue to share my experience via this review. *UPDATE* Fast software have since provided me with a new licence key and this one has now worked. Star rating revised from 1 star to 4 star (would have been higher if they would have replied to me without having to publicly raise this issue).