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Jun 16, 2025

Delay in meds due to their admin error

Been using pet drugs online for my dogs prescription for a year now for her allergy meds. Always sent a photo of prescription from vets to be processed on their end. This time with uploading prescription they waited 4 days to tell me that they now require the physical paper prescription to be posted to them, tracked (at my expense). They also stated that my vet actioned this but I spoke to them and that wasn't the case so not sure what happened there. From there delivery was fairly prompt so will keep using in the future but this delay meant my dog was without her apoquel for 2 days and subsequently had a flare-up due to this. It's a shame the communication wasn't there from the get-go, just leaving this review to warn others so their pets' medication isn't delayed.