Aleksandr

Oct 6, 2026

I have used Wise for more than seven…

I have used Wise for more than seven years and held Wise shares from the day of the listing. I am from Estonia and was always proud that Wise was created by Estonians. For years I was an unpaid ambassador for the app and invited many people to use it. The last week has ended all of that. My profile was put under a due diligence review, and it has now been going on for about a week. I have four accounts: one personal and three business. The business accounts can neither send nor receive money. For a company this means the business stops overnight. I had to urgently open accounts with other neobanks and traditional banks just to keep the companies running. Oddly, card payments still work – only transfers are blocked. What disappointed me most is the silence. No notification in the app, no email, nothing on the website. About three weeks ago a banner appeared asking me to verify my address. I did it and provided all the files. Why all three businesses were then blocked at the same time, nobody has explained. Support is of no help and tells me nothing. And yes, I have read all of Wise's guidance on account verification. The most telling part: I wrote to support and asked for one simple thing – a written confirmation that my accounts, or the account of each company, are currently blocked. I needed it to forward to my business partners, to show them that a due diligence review is in progress and my funds are unavailable for now. Nobody at Wise was able to provide it. So Wise blocks a company's money and will not even put that in writing. To me this means the company takes no responsibility for what it does. I fully agree that checks are necessary and periodic reviews are normal. But the way Wise does it is last century. I would not be surprised if the next request is to send a document by fax, give a landline number and confirm my pager number. I have sold all my Wise shares, and I will withdraw all my money as soon as it becomes available. In these few days I found several good alternatives whose compliance and support teams respond within one or two days. If your business depends on sending and receiving money, read this before you rely on Wise as your main account. You will probably see an automated reply from Wise right below this review, suggesting that I check their guidance on account verification and how long it can take. That is exactly the experience: just like here on Trustpilot, in their support you keep getting robots that cannot help you.