Travelocity
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Set up for failure
I had a vacation planned (actually my first vacation ever after being in the workforce for 20 years and coming from a low income family) which was cancelled due to the shutdown in March 2020. I received an airline credit that expired yesterday. I’ve been hesitant to book anything due to constant regulation changes and uncertainty due to the pandemic. I did not want to lose the money, so I was just going to purchase a random flight and make sure I had insurance in case it needed to be changed again. I attempted to use my credit and it would not let me book a trip on my own, it said I needed an agent. I called the customer service line and the wait was 8 hours. I opened up the online chat and it said the wait was over 15 minutes. I waited hours with no agent responding. I attempted to reach them via Facebook and they requested my itinerary info, which I provided immediately, and then received no response until this morning after my credit expired. I utilized all the channels I could and could not reach anyone so my credit expired and I’m out $250. The agent had the audacity to blame me for trying to book last night and I told him if the deadline wasn’t the deadline, then they should have given a different date. They said since it expired, there is nothing they could do even though their system forced me to book with an agent and then they had no agents available. This poor customer service and the fact that they have now received the financial benefits for a service they did not provide are the reasons I will never consider booking through them again. I’ve seen message boards of many people who were put in my same position, so if there is a class action lawsuit, I will be on it.