EN
Energy Ombudsman
View company profile →
Faulty Smart Meter
Out of the blue, I received a bill from EDF stating that I was over £200 in debt on my Pay As You Go meter. I sent frequent emails to them asking how I could run up such a debt. After 8 weeks without any explanation, I decided to contact the Ombudsman. The member of staff assigned to my case, discovered that for over 3 years, my smart meter wasn't working properly. All this time, EDF were estimating my usage, but never asked for a meter reading, or sent somebody round to read it. Once this case is finally closed, I plan to move to an Electricity provider that knows what they are doing and cares about the customer.