Economy Energy
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I honestly can't believe how many…
I honestly can't believe how many people are in the same situation as me! Having switched provider in August EE told me I couldn't be issued a refund on my account until my final gas bill had been issued. This finally happened in October and I was told I was over £1800 in credit! After several phone calls, emails and opened complaints (my first complaint was closed because they had replied saying it could take anywhere from 6-8 weeks for my money to be returned - as if they think this is a suitable response!) I am no further forward and have a complaint in with the ombudsman. Not only is it not good enough that I am still waiting months later to have my money refunded but I was clearly over paying on my direct debit in the first place so why wasn't it reduced???? The company are ran by a bunch of crooks and the way they treat their customers is absolutely disgusting. I'm glad OFQUAL have eventually stepped in but I doubt this is going to get my money back and quicker :-(