Heart Internet
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Customer Support
OK, so in the past, I've had a few issues with Heart Internet's support systems, but I have to admit that a recent problem, which I needed addressing, was very efficiently and quickly resolved. I raised a ticket and Andreea from the support team was excellent: taking time to guide me through the problem and helping me to clearly understand the way through to its resolution. I'm now much more positive about Heart Internet's customer service and I hope that this experience will be indicative of their future practice.