Pet Drugs Online
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Couldn't contact customer service so I've lost money
Our vet prescribed two separate medications for our dog on Thursday evening and I placed the order with pet drugs online as soon as I got back home. However, on Friday afternoon, my vet called to say that due to elevated kidney levels, my dog had to stop one of them immediately. I rang customer services straight away to amend my order. Initially the recorded message said my wait would be 6 minutes, then it changed to 9, then 10 and then 14. It was clear no-one was answering calls. I had the option to request a call back so I requested that. No one called me back. To my horror, I then realised that 'customer services' is only open from Monday-Friday 9-5 and that I now had no way of amending my order. I sent two emails in vain hope but it appears these don't get checked at the weekends either. However, it appears that they are able to process orders during that time and so my order was fulfilled. I have now wasted money on useless medications that my dog can't take and I'm not allowed to return. I got responses to my emails on Monday. One ignored everything I said and the other one was borderline rude, suggesting I hadn't tried very hard to contact them, and now it was tough luck. My dog is now on monthly injections, and my vet has said it is fine to order these using a prescription. Guess where I won't be ordering these from? Please just be very careful when you place an order that you get it right as there is no interest in customer service and they all appear to go home early on Fridays. My issue would have been easily resolvable if they'd bothered to pick up the phone but instead I'm severely out of pocket and will never use this company again.