Yü Energy
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Make cowboys look proffessional. should be on Rogue traders.
Moved in YU informed me that as i havent signed a contract with them then they have moved me to a PAYG rather than credit, so forcing you to sign a 2 year contract with them or pay high price for supply untill you can get new supplier, Went on website unable to see how much credit there is so have to guess when you need to top up, as meter is installed in a neighbours property i am unable to check the balance on that, YU refuse to move the meter, so complete guess work on ensuring you keep your supply on, will be contacting ofgem with complaint as YU dont care no customer service at all, i could understand it if i had not paid a bill so, but no option for a deposit and remain on monthly billing straight switch to prepayment meter, also check yor contract as if a 2 yr one and you fail to renew terms or leave then they lock you into another 12 month extended contract on a higher tariff if not a micro business. Update: 31/5/25, Topped up meter with £100, yet money didnt go on to meter yet got confirmation of payment, spoke to customer service has the electric went off, told had to pay more money to top up meter was the only way to get electric so did so then get confirmation that account was now in credit £199.00 so asked for a refund of the 2nd payment of £100, told as i was traffering out no refund would be made unlill my account was closed. so have had to issue a dispute with my bank, i am lucky i could afford the 2nd payment so vulnerable people woud hav to go without power, seriously YU energy need to be taken to task by OFGEM. And no one has contacted me from YU apart from in response to m request to a refund of the extra payment they forced me to pay for their error.