JUCY Rentals
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Managed without principles and money grabbing
Van is nice modern and comfortable. Some mechanical issue but nothing major. Dealing with the company if you have any issues or changes is a different story. Jucy is impossible to reach/talk to a person in call or email. Sent around in circles on auto call with no one picking up and emails left unanswered unless you continuously follow up or try reach through other channels. This already starts any interaction if you are able to get through eventually in a very frustrated manner. Rented van for 10 day period. Worked very hard cleaning thoroughly in the last days. Including emptying all the tanks, scrubbing cassete compartment and cleaning out cassete. On handover we were then charged for alleged "tanks not emptied". On finally reaching them in call, received a dismissive, argumentative and repetitive response from rep. Refusal review our perspective and repeating the same response "tanks were not emptied" and deteriorated into argumentative back and forth with unyielding stance on the matter. They have then sent some proof of them emptying a cassete timestamped a day after the charge. The fact that they fabricated proof and implied that I am lying about the work I put in cleaning and emptying. This fabrication of proof is unprincipled business practice and scammy. It's not so much the money or the work we put in cleaning but principle of them desperately resorting to unfounded money grabbing tactics on customers already paying multiple thousands of AUD for what's meant to be a holiday experience and receiving this sort of treatment. Left a bitter taste and no recourse.