Hilton Hotels
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Hotel cancellation in error and hotel refusing to re-instate booking…
I had a booking on booking.com and cancelled the hotel in error. The booking was for Hampton Hill Hotel in Liverpool City Centre. Once i noticed my error, i tried to contact the hotel to re-instate the booking and they refused and cited cancellation bs. Not only did the refuse to reinstate the booking (even though the room was still available, they stole £95.78 from my bank account, which has now been reported as theft. I would have stayed at the hotel and honoured the booking but their unbending attitude and atrocious customer service is an absolute disgrace. I will never book with this hotel ever again. Any hotel as a 24 cancellation policy and some will allow you to cancel on the day, but for this hotel it is 5 days and they will not allow you to change to re-instate the booking if you are within this 5day period. When i received a response, I was sent 2 unhappy faces. What kind of company does this?