Its4women
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Horrendous Experience while dealing with crises - no resolution
Fine if you dont encounter any issues or need to move address. I moved house for 3 weeks due to financial crises and advised of this when I contacted them about another issue. This made them change my address (even though it was only for 3 weeks) and add on a €220 charge citing the location change increased the premium. I had one month left for the year and have been with them 3 years without any problems from me. I advised due to financial crises I dont have that money. I asked can they split it over a few payments. Answer was no. Asked if I just move back now can it be waived. They said only if i provide proof of address. They didnt need any kind of proof for the inital change that just incurred a 220 fee. I live with a friend due to personal circumstances beyond my control at the moment so my name isn't on anything. They were unsympatheic and unwilling to offer a resolution beyong "give us more money now". The first guy I spoke to came across as condescending and his communciation was unclear which is why I had to contact them a second time. Second person was more polite but still could not assist. So after 3 loyal years, with no issues, they want 220 more off me for staying elsewhere for 3 weeks during a crises!! Absolutly outragous. Cancelling my policy and going elsewhere. I will not give these people another cent. Absolutly no empathy for the struggles people may being experiencing. I wouldn't have even minded paying it if they could let me do it over a few weeks but many people dont have an extra 220 on hand at a moments notice. I'm disgusted with them and will be very vocal about this experience. Only gave two stars out of fairness for other things: competitive price no prior problem Most agents on live chat are polite and helpful (usually)