iQ Student Accommodation
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unsatisfactory service, including theft and breach of contract.
My friend wont stop crying and complaining at me for the behaviour of the staff at this place. She has numerous health conditions such as Tourette syndrome and epilepsy and also has a specific learning difficulty. The staff at IQ stole her medication from her room even though she had proof of prescription. Due to the nature of the drug, the pharmacy wont allow her to get anymore as she had a months worth. This resulted in her having tic attacks where she hurt herself and couldn't get on with her day, or even prepare food for herself. Another thing that the staff did is they stole her Nintendo switch. They had no right to do this as the rent has been paid in full so they didn't need to take it in replace of her rent payment. If that wasn't bad enough, they have been entering her room for no good reason, at any time despite it saying in the tenancy agreement that there needs to be 24hrs notice, they haven't once given her the notice. When they have been in her room, they would take her things as mentioned above and then trash her room, throw things over her floor. A male member of staff entered her room while she was getting changed and didn't knock or give a good enough reason of why he entered her room. When she is under stress, her symptoms get worse leading to her injuring herself and panicking. I am in halls at a different university and i have never experienced this in my time. its expensive for what is is, staff are horrid and don't care about the students welfare they just taking money of them. My accomodation is a lot cheaper, it looks nicer, staff are brilliant, they always check on the students by ringing them and asking how they are doing, we get food hampers and free pizza on Wednesday nights, but IQ is the complete opposite to this. It is appalling, do not live here. Enter at your own risk