Universal Cargo
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Need better supply chain management
Universal Cargo must work on their supply chain. The different departments do not hand-off the shipping process properly. Often we begin working with an agent and by the time we have received our shipment we have dealt with a total of 3 different representatives from the company. We also have to take an active role ensuring the processes are completed properly. This is unacceptable for a freight forwarder who should be owning the process and interfacing with us through one representative.