Hainan Airlines
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Unsafe for infants!
We booked tickets for 2 adults en 1 infant. After some time they called us to say they cancelled our ticket for the infant and we had to book a new one because the one they sold us was invallid. New ticket was 3 times the price! We had to have a child seat, they could told us that when we first bought the tickets! This felt like a scam! The child seat was highly unsafe! It even came loose when the plane breaked while landing! It launched forward and our child hit her head against the seat in front of her! I have proof of this on video and still Hainan Airlines are denying this! It would be installed 3 days in advance they stated but they only did it when we were already boarded and asked for the child seat. The staff didn't look like they know what they were doing when installing the seat. On the return flight there wasn't even a child seat. For this we had to pay hundred of euro's extra! The fact they basicly told me I was lying is the worst part! Zero respect!