Princess Cruises
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Incompetent staff poor customer service
Absolute worst customer service and experience I've ever had and absolutely incompetent staff. My girlfriend and I booked a cruise with a live agent over the phone and that person screwed everything up and I mean everything. it was supposed to be in Canadian dollars it was us, we were supposed to fly out of Toronto they had us flying out of Texas, they misspelled our names and got our address wrong even though we spell our names for them and they still got it wrong, they had a Canadian address with a Texas postal code and it wasn't even the right Canadian address. so we try another live agent to fix what the other person screwed up for over a month they tried and no results and then they said we went through the phone records and realized it's our fault but is your problem not princess cruises and that we would have to pay more if we wanted to go. I reached out to the president of the company and I never got an email back. My girlfriend is a repeat customer for princess cruises this would have been her fourth cruise but we had to cancel cuz we cannot pay more I find it pretty sad how poorly they treat repeat customers.