GA
Gate 1 Travel
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Very disappointing!
I have been on two Gate 1 tours and had very satisfactory experiences. This time our flights were rescheduled making us miss a day of the tour. We have spent hours trying to solve this situation and trying to get a supervisor to help is totally impossible. The front line employees have little authority to assist in problem solving and even they are challenged to connect with their superiors. We were really looking forward to this trip and now it is just one huge headache! Very disappointed!