Home Done
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Buyer Beware!!!!
I purchased a corner sofa priced £430 on 7th November 2024 from this company. There was an issue with the couriers who tried to deliver out of the timeframe we agreed then tried to deliver a second time after I cancelled and requested a refund. I was charged £149 for cancellation charge by Home Done even though it was not my fault! As I have been dealing with family bereavements one after the other I honestly couldn’t be bothered challenging them and just wanted them to refund me the remainder of monies owed amounting to £281 😞 After many emails requesting my refund I was informed that my refund was IN A QUEUE with the accounts department ie many refunds requested by other customers?? Not good. The company also states in their Facebook advertisement if you change your mind you will get a REFUND but it won’t be a FULL REFUND after cancellation charges if you receive it at all. I have now run out of patience and want no further contact with this company other than the legal route after advice from Citizens Advice Bureau I have been extremely patient considering my family circumstances and will be reporting this company to Trading Standards and recovering monies through small claims court for the full amount including interest. I put a review on the Facebook page and they took it down!