Smallwood Home
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Deceptive Practices - Price Increased by 52% at Checkout
I attempted to purchase some framed prints from Smallwood Home. The per item price was listed as $135, but the bulk price (for ordering three or more items) was listed as $65 per item. I selected/designed three items and when I went to check out the price was $99 per item. I live-chatted with a customer service rep. and was told that the price had increase and the page probably didn't update for me on their website because I hadn't cleared my cache (I'd never visited the site before today). While chatting I cleared my cache and refreshed the pricing page, it still showed the $65 per item bulk discount price. When I told the rep. this she said that high traffic sometimes causes the website updates to be delayed so she still couldn't make a price adjustment. I can understand minor fluctuations, but to have the price of an item increase by 52% from the time you select it to when you attempt to check out (less than 10 seconds) feels a lot like a scam. I have friends who have framed prints from Smallwoods in their homes so I know the product quality is nice, but the service I received was beyond disappointing and deceptive.