Donal

Oct 31, 2024

Online Shopping outside of Germany? Look elsewhere...

Came across this store via their website whilst looking for a particular atomiser component not readily available in my country (within EU however). Very professional layout, and with promise of 2 day delivery to another European country close by, decided to both purchase the item and the DHL Express (EU) option. Although almost identical in price to the item itself (circa 45 - 50 euro, item weight: estimate 150g total?) I required speedy delivery, so entrusted this to the company. Indeed DHL Express EU was listed on my invoice and I was charged for the same. After checking "track and trace" and seeing an expected delivery date of 31st Oct, I enquired with DHL directly. Surely 22 + (2 to 4 days max) doesn't equal 24.10.2024 to 26.10.2024? Apparently so. Company had paid for economy shipping but had listed and charged for Express. The price difference is appreciable (approx 30 euro). Although a mistake, I had to do the ground work to investigate the delay. One email replied to, in which the difference between payment types would be refunded. That's the bare minimum I'd expect. The story gets even more frustrating when I realise, the eve before delivery, the parcel is, inexplicably in Switzerland. No rationale or reason given. Needless to say, if you're getting anything shipped outside of Germany, consider other options. I'm sure the staff are competent, passion people,.however my purchase issues don't bother them apparently. Ordered based on search engine result and trust pilot score, but in my case they didn't merit anything above 2 out of 5 stars.