Macros
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Bad costumer service & Horrible delivery service
I've been ordering Macros for a while, and I must say that I've found several issues that the company to improve for a better customer’s experience: 1. On two occasions, I found a dangerous chicken bone and a fish bone in my meals. Macros should enhance their quality control and food safety measures as this poses serious risks to customers. 2. My Macros box has been stolen more than once (not just mine, but also my friends' who ordered Macros) because delivery guys leave the box anywhere, sometimes on the street, instead of ensuring it's left in a secure location or following delivery instructions. 3. The delivery times are unreasonable, especially on Sundays (when most people are off work). I've had to wait all day for delivery, risking leaving my apartment unattended or having my box left in an unsecure location on the street. Other companies offer flexible delivery times chosen by customers or the option to deliver to safe locations such as post office lockers. 4. The website is confusing and not user-friendly, especially for tasks like changing plans, cancelling or freezing accounts, or providing delivery instructions.