Prestige Ride
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Customer Excessive Charge
I am looking to get reimbursed for an additional charge of $100 that was made to my credit card. Our flight was delayed from Germany to BWI and we updated your company by email ( with responses) and by text to the driver. The latest update was that the plane would land at 1000 pm and we could be picked up after 1115 pm to give us time to get through customs, get all of our bags and dog crate, and then move outside. We were charged an extra $100 with your company stating we were late for a 10pm pickup. This info was incorrect and needs to be corrected. As a military family traveling on orders, this is mit the way we expected to be treated and taken advantage of. If anything, we should be getting a discount as we handled most of our own luggage, not the driver.