Sue Robinson

Oct 7, 2023

An super helpful company, very efficient and reasonably priced

Contacted the Northern Renewable Centre in a slight panic as we’d literally just realised that our solar panel system wasn’t working at all. During my initial phone conversation..during which it must’ve been clear that I had no idea what I was talking about.. the chap I spoke to was very easy to talk to, asked the relevant questions to get the info he needed to help us.. he then arranged for an engineer to call the next day, Dan, our engineer was bang on time, very pleasant, very knowledgeable & reassuring, he made a point of explaining exactly what he was doing as he was doing it and what he’d discovered during his check. Our inverter had failed & needed replacing- Dan then called the manufacturer to check the status of the guarantee etc on it. We received a quote via email later that day, very reasonable we thought… and were offered an appointment the next day to replace our inverter with a new one. The engineers that came out to do the job were, again very pleasant & took real care not to carry any dirt thru the house. Again they explained what they were doing, fitted the inverter and carried out a service on the rest of the system (included in the price) & so, two days later we now have a working system again. We were so impressed with the company’s service from beginning to end. Although we obviously didn’t have much knowledge about our Solar system, no one was at all condescending, they made everything clear as they were working, they were very efficient, cleared up brilliantly when they’d finished and basically left no sign that they’d been in the house - apart from perfectly working solar panels & the bits that make them work! All in all we were very impressed with the Northern Renewable Centre and would have no hesitation in contacting them again with any future problems and absolutely no problem at all in recommending them to others.