Anglian Water
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Awful Service From Anglian Water
We experierenced a water outage on Friday the 24th, this has been one of many over the last few months, which have caused an absolute nightmare when you have a household with a baby and toddler. So we were on the list for bottled water, however never received any, when we questioned it we told three different stories: 1. It's likely to be a couple of hours. 2. It's probably likely we won't get to you tonight. 3. We decided to allocate staff to fixing the issue rather than deliver water, so you won't actually be receiving any. Do Anglian Water even have a ounce of humanity or do they just care for profit? (10.7% increase next month). What is the point of this so called Priority List if you can't actually abide by it, what are we paying for? And when you mention compentation, not happening, they give you the old 'Sorry the issue wasn't over 12 hours' speech. Well I'm sorry do your customer service staff know how long an infant can go without formula? Because 12 hours is a long time in their book and probably boards on neglect! Do they know that even if you have to venture out and get bottled water yourself, which I've done on every occasion, that you have to purchase water with a low sodium range? Which there's no guarantee that you can even get that if mulitple people in a small area are in the same boat, giving you the additional stress and the mental fatigue. I'm sure when they shutdown their computer's and leave for the night they don't give two thoughts to the parents that are left deflated that they've had to send their kids to bed dirty from not being able to bathe them or hungry because they haven't had a good meal because of this. SHOW SOME EMPHATHY TO CUSTOMERS INSTEAD OF READING OFF A SCREEN!