Travelocity
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BECAUSE OF TRAVELOCITY - MY DREAM OF SPENDING CHRISTMAS IN PARIS WITH MY FAMILY WAS RUINED
When France prohibited travelers from UK, we had to cancel our flight because we were flying into Heathrow and then to france several days later. Travelocity has consistently told me my credit is $2100 per passenger but the credit they have emailed me show $1700 per passenger credit. Then, I was unable to get to Paris for Christmas like we had planned because no one at Travelocity could access the credit and schedule a flight with it. They kept telling me to contact Virgin. I held on the phone for Virgin for more than 2.5 hours - TWICE! Each time the airline advised me that I had to go through Travelocity as they were my travel agent. So, I had $8500 in credit but could not use it AT ALL. So, my family and i had to cancel our flight to Paris for Christmas. VERY DISSAPOINTING for my two kids and my husband and me. Then, after crying for several hours that my dream trip would not be, i tried to schedule our trip for the summer when my kids were not in school. Travelocity couldn't even help me with that. They said they had to "take this up" and someone would get back to me within 72 hours. Yea - I am not holding my breath. I am sure I have several more days of dealing with their "customer service" in trying to get my airline credits scheduled even when there is 6 months before I want to travel. Bottom line - DO NOT USE TRAVELOCITY FOR FLIGHTS.