Mode Rentals
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Overall a fairly unpleasant experience
Overall a fairly unpleasant experience, starting with pickup it felt quite disorganised and was extremely slow. There was no screen that the customer could see, or documents to confirm what was being processed. Luckily I checked my bank account at the time because they had accidentally taken out $600 more than the agreed price. They were then unable to refund this instantly which was stressful since it was a public holiday and I wasn't sure when I would get this money back. They offered free tolls as a gesture of goodwill which was nice but still systems should be improved so you can correct mistakes like this instantly and confirm the transaction with the customer on screen or paper first. Moving to the car it was in average used condition, a rip on the passengers seat and some grime around the gearstick but passable. Towards the end of my journey the brakes started to feel a little shakey - I think the brake pads/rotors are probably worn out and need a service. On return I noticed a $55 cleaning fee had been charged, this seems unreasonable given there was just some dry sand/general dry dust in the car and a bit of dust on the back exterior. Also inconsistent with the examples of what would attract an extra cleaning fee in the contract such as stains/wet mess. If you want the car returned in as new condition then you should specify this. Future customers I suggest you give the car a 5 minute vacuum inside otherwise you will be charged $55 for this! Again this was added to my bill with no communication of explanation. I followed up to ask about some lost property and had no response - in the photos sent back to argue why they had to do $55 worth of cleaning (the argument was that I just don't understand the process) my jandals were clearly pictured yet they are not sure they made it to lost property? Very generous 2 stars as sure it's probably better than nothing in a pinch but double check all transactions. I would definitely use Avis/Hertz/Budget next time.