Brett/Robinson Vacation Rentals
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We arrive to get are room at Phoenix 3…
We arrive to get are room at Phoenix 3 and as we got to to are room the door code did not work they finally gave us a one time code to get in as they created us like 3 different codes That still didn’t work. We finally got inside and the musk smell would knock you down. As we unpack I fine the kitchen floor wet were the fridge had been Leaking under the cabinets creating a serious mold issue. The manager came up finally to get the code to work as I explain the smell and mold inside the cabinets. He was outstanding on the issue along with the lady at the front desk! He move us over to Phoenix 4 building and the room was great and we enjoy the week. Things happen and we have no control over things...we were mad about the room but they went the extra mile to make things good for us on the other building that was next door I would stay there again. I do have one thing I think that every room needs to be expected after it’s clean before letting people move in for the week like the drains and make sure everything is working.