Fashion Szn
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I ordered a dress and it was lovely
I ordered a dress and it was lovely! Just didn’t look right on me unfortunately. I opted to do a return & was given confirmation that my item was received on the 2nd of June. 14 days later which is today I have been advised my refund has been processed. The company clearly states that it takes up to 14 days to process refunds so although it took the whole 14 days they still abided by there timescales which I think is great. I emailed a few times to get an update on my refund and I was always responded to quickly and informatively. I love some of the pieces they sell and I would recommend to order directly with the company. Update My return has been processed today but I haven’t received the funds just yet. Will update my review once I’ve received the funds so I can give an accurate timeline. Update 18/06 I have filed a charge back as I still haven’t received a refund. I’ve been shown screenshots that the refund has been processed “outside of there time line” but it still hasn’t been credited to my account. Update 26/06/2025 My bank advised me not to cancel the chargeback against them so I didn’t. They reverted my refund which means I still haven’t received it lol. Decided to leave this with visa & I won’t be ordering from them again it’s not worth the faff! Surely they could have sent the refund and rejected my chargeback. Makes no sense! Update 05/07/2025 The company have rejected my chargeback lol. Visa are still working on it as I’m completely within my rights to receive my refund. Guys honestly if you’re reading this review DO NOT order. This is seriously a joke. Response to the person who messaged back. I have an email from my bank to state you rejected the chargeback and they needed to further investigate. So if there’s an option where I can upload that to this review then please share because I will!! Since my last update my bank has refunded me the full amount of the chargeback thank god. You are the liars!!!! Why would I go to all this trouble to lie about my review. I started off this review in such a positive light. I was giving an honest account of my dealings and time frame’s. The way you responded is shocking and clearly you show no respect to your customers and have no business acumen. AVOID AVOID AVOID.