MA
Malmaison Hotels
View company profile →
Go to Premier Inn
Stayed in Malmaison Liverpool and prepaid for Club Room. Queued for more than 10mins at Check-in with a queue out the door and just one staff member on Reception. I was then given a room key for a room that was already occupied with someone in the shower!! How is that even possible?! They then made me wait another 10mins at Reception while they got me a new room! I had to ask for the Manager twice who never appeared. The bed was uncomfortable and the sheets were scratchy. Don't bother.