American Freight Furniture, Mattress, Appliance
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Trying to cancel an order that hasn't even shipped😡. Took my money in 10 minutes but 4 weeks to give it back!! NOT OK!
I ordered a refrigerator on April 21, 2021. Got a photo confirmation on the refrigerator on April 27, 2021, it was the wrong refrigerator! I immediately cancelled my order with the manager of that store. I verified this 3 days later because I had not received a confirmation of the cancelation or a refund of my $2000.00+. I was told again by said manager that it was cancelled! Today is May 5th, 2021, I called American Freight customer service and they informed me that the order was never cancelled and he would send a message to cancel the order to the appropriate department and I will get a refund in 7 to 10 days after they recieved and processed the request to cancel, then he changed it to 10 to 12 days. I asked him why he just couldn't cancel the order and he told me that was the billing departments responsibility so I asked him if I could call that department directly and he said no! Then he proceeded to blame paypal for the delay in the refund (I've received refunds from PP in less than 2 days). They can take my money in 10 minutes but can't refund it for 2 weeks or more!! Who knows how long! Ridiculous! If I could give them negative stars I would!! I received my refund within 6 hours of this review! Although I appreciate the prompt response from AF I would have appreciated it being handled better prior to having to write this review!