H10 Hotels
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glad to be home
We have just got back from a holiday in Tenerife, we stayed at H10 playa and it was Horrendous. • When we got there, we were given a room on the ground floor room 108 which was small dark even with the windows open, the view was of the gas tank, the air con controls were hanging off the wall and the wires were visible. We asked for another room and was offered 225, also asked to see a suite. • After looking at both rooms we decided to go for the suite after all it could be too much more (yeah right) 1000.12euros for the 11days I asked if we could up grade to a suite and was told that was not possible to upgrade to junior suite without privilege. The couple who came on holiday with us also up graded to a privilege suite. • The first night Mrs Stark found two cockroaches in her room they must have been 2ins long and wide. Mrs Stark has a phobia of these the maid came and killed one but couldn’t find the other under duress Mrs Stark stayed in the room that night. On the seconded night Mrs stark rang me crying and very upset the other cockroach • was back this time the staff had to move Mrs Stark from her room which meant she was ungraded for the night the next morning Mrs Stark was up graded again to 6th floor. Mrs Stark asked for compensation which after 3 days they decided to give her back 92 euros and told her she could only get that back if she would sign a disclaimer saying she would not put in a complaint on trip advisor which she signed as she felt she had no choice but to sign and she has a copy of this letter. We were told big cockroaches only live for two days this wasn’t any comfort. • Mean while myself and husband were having problems of our own, we for a cockroach in the shower room about half an inch I reported this to desk staff. Our air conditioning broke down it was set at 16 it should of be freezing in the room, but it was colder outside. After the 3rd time of the maintenance man coming to try and fix it we were advised to change rooms again I was not happy with this and told the deck staff that this like musical beds. My husband asked for a fan which helped us get thought the night. The following morning my husband went to look at the room on offer the air con in that room was 18 and twice as cold as ours that was still set at 16 the room was on the 9th floor and I still got cockroaches in the bathroom on the wall in the shower and one night I thought great no bugs so I lifted the loo sit to catch a cockroaches leg in my finger nail. • The privilege is not worth the money and doesn’t give the customers what is says it will yes you get black towels, Breakfast served to you on the 3nd floor and table clothe every thing was the some as everyone else I could get my dinner and tea from downstairs and walk upstairs with my food. I am registered disabled person with arthritis is both knees, so I cannot negotiate stairs at the best of times my husband was up and down stairs for my food and his food, not one member of staff offered to help him. • So, we paid £6000.00 for a holiday which is nearly double since being home I have looked at your web site if I went on holiday in the middle of aug to the same place with privilege I would only have to pay £4000.00. I understand that our holiday rep Jewls has also written a complaint to you on our behalf. When I am paying £6000.00, I want and expect the top of the range service I didn’t expect cockroaches on the 6,7, and 9th floors. I not expect to wait 40 mins in the bar because every one is paying and I am all inclusive, I don’t expect to be ill for 3 days and I not expect to be able to smell the toilets before I get there and the smell of drains. B