Express Estate Agency
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Delivery falls short of the sales…
Delivery falls short of the sales pitch. Steer clear! Whilst the initial contact wit Sam was really good; she was very enthusiastic and felt she could get a very good price for our property and assured us all viewings would be vetted/proceedable. Things went downhill from the minute the advert went live. We had a couple of viewings – neither of which were proceedable when I raised this I was told that was my fault for accepting automated viewing requests. We were advised to bracket our property in significantly lower brackets which only served to attract buyers who could not afford the property and devalue our property. We never had a sale board erected despite this being in the contract and requesting one on multiple occasions. We had the opportunity to part exchange our property and things spiraled downwards from here – immediately our part exchange value was devalued due to the bracket we had been advertised at (minus £20k), we were told we would need to pay 1.5% fee as we were leaving the contract 2 weeks early. I agreed to keep the property until the end of the contract and managed to negotiate our part exchange on this basis. I was then offered the opportunity to ‘serve my notice in silence’ and ‘remove any viewings during this time’ which in effect removed my property from the market – showing it as available to buy but not accepting any interest, which effectively sat us in limbo for 2weeks and has delayed our part exchange for absolutely no reason. When the 2weeks were up and I asked for the property to be removed I was told the fees would still apply as we had part exchanged during the time we were under contract and the legal team would be in touch with us. Stay clear, the sales pitch is good and it looks like the higher fees are worth the ‘added value’ but in effect they aren’t and there is no added value to Express.